Playoneer Support

The game relies on your device’s internal clock to track lives and progress. If you change the time or date settings on your device, it can reset or erase your lives, coins and progress. Set your d...

Unlocks at level 17The Seasonal Challenge requires to complete reward tiers by collecting a special item during levels. There are 30 tier of rewards, each has a different goal and reward. Special i...

“Help” refers to sending free lives to a teammate. You can help every player once per life request. Once 5 different players helped a request, it is fulfilled and disappears from the chat. The Team...

Several steps can resolve purchase issues:Check whether Restrictions are enabled on your device (Settings > General > Restrictions) and allow access to the iTunes Store and In‑App PurchasesVerify t...

Ensure that you have the latest versions of the Facebook app and Box Jam!. Log out and back into the Facebook app, then try connecting in Box Jam!. If the issue persists, contact support

Unlimited lives allow you to play continuously without having to wait for your lives to refill. Having unlimited lives does not guarantee passing levels, and the countdown for unlimited lives conti...

Unlocks at level 50Play levels and collect brushes to design your room and win rewards!Every 35 brushes lets you design a furniture with a choice of 3 colors.Pick a furniture, choose a color, and p...

You cannot directly send coins to another player. Teammates receive 10 coins when they help you by sending a life

All purchases are processed through App Store or Google Play (Apple \ Google).Visit the relevant store support pages to see accepted payment methods

To switch Facebook accounts when the Facebook app is installed:Log out of Facebook in Box Jam!.Open the Facebook app and log out.Log back into the Facebook account you wish to use.Reopen Box Jam! a...