Playoneer Support

If someone posts offensive or vulgar comments in the team chat, you can either block them by going to "My Team", pressing on their name, and then Block. Or you can also tap their message and Remove...

To dispute a purchase, contact the support team through the Contact Us button and provide details of the transaction

If your device’s cloud sync is enabled when switching devices, your Box Jam! progress transfers automatically – as long as you use the same iCloud or Google account. iOS devices sync only to iOS de...

Unlocks at level 220Super Lightning doubles the lightning effect in levels!To activate it, complete 15 levels.Once Super Lightning is activated, it will stay activated until failing a level, and th...

A team’s score is the sum of all players’ completed levels. For example, if five players have finished levels 200, 200, 100, 50 and 10 respectively, the team score is 560. Helps do not contribute t...

Cheating means using methods to bypass game rules. Examples include: behaving with malicious intent, gaining unfair advantages, exploiting the game to speed up or alter progress, encouraging others...

If a child accidentally makes a purchase, contact the support team using the Contact Us button on the help page. They will assist with your request

New teams can take time to attract members. Invite your friends to join and continue playing actively. Leaving a team that has no teammates will delete the team

Box Jam! is free to play, but in‑game items can be purchased. To avoid accidental purchases, edit the purchase restrictions on your device. Apple and Google provide instructions on restricting in‑a...

If you’re stuck on a level, try to use boosters strategically. With the correct strategy and boosters you will eventually pass the level, you got this!