Playoneer Support

If you encounter an ad that causes the game to freeze or crash, please contact support so they can report and handle it.Please try to provide information about the ad to help identify it (or even a...

Unlocks at level 26, Star Tournament is an event where players compete to collect the most stars in a limited time, the 3 players with the most stars when the timer ends win big amounts of coins

To create a team you must leave your current team first. Then tap the Create Team button in the Teams menu, Set the team badge, choose a name and description, required level for other people to joi...

Use the notification button in the game’s settings menu to disable notifications. You can also disable app notifications through your device’s settings (e.g., Settings > Apps > Box Jam! on Android)

Tap the coin bar at the top of the main screen (or open the shop).Choose the amount of coins or bundle you want.Complete the Apple/Google payment process.After payment is accepted, your coins and i...

Guest accounts and Facebook accounts are separate. To avoid losing progress, continue playing from the Facebook‑connected account. If you used a guest account, logging out of Facebook allows you to...

You start the game with five lives. Whenever you fail a level, you lose one life. Lives are automatically replenished over time – one every 30 minutes.You can cut the wait and refill lives with coi...

Daily bonus unlocks at level 15, Each day, the daily bonus presents you with 6 surprise cards and let's you pick one to reveal and claim the reward!

When a teammate requests lives in the team chat, tap the Help button to send a free life. You receive 10 coins for each help you give

Deleting and reinstalling the game does not reset your progress; this prevents accidental loss. Box Jam! does not offer a progress reset feature, but feel free to contact support for such requests