Playoneer Support

Packages and bundles that remove ads can be found in the lobby or inside the shop - Purchasing one of these packages will remove the ads completely and permanently.

Star Chest rewards you with coins and boosters for stars you get from completing levels!

After beating level 27 you can join or create a team. From the Teams tab, search for a team and tap Join; the button appears when the team has an open position

If you connected to Facebook in Box Jam!, reconnecting the same Facebook account restores your progress. Guest accounts (played without Facebook) are saved only on the device you play on. If you sw...

Coins are the in‑game currency. They are spent on boosters, life refills, extra time and clearing the in-level safety slots. You can also buy coins from the shop

Use the App Store updates page rather than searching for the game:On iOS 13, open your Apple profile and swipe down to reveal the update button next to Box Jam!.On other iOS versions, open the App ...

Your main goal is to tap on the requested items shown by the boxes to complete the level before the time runs out.Avoid collecting items before they're requested by the boxes! Unwanted items go int...

If you purchased a bundle that removes ads, but still see ads, please try to close the game completely, and re-open. If this issue persists, please contact support to resolve it as soon as possible.