Playoneer Support

To create a team you must leave your current team first. Then tap the Create Team button in the Teams menu, Set the team badge, choose a name and description, required level for other people to joi...

Use the notification button in the game’s settings menu to disable notifications. You can also disable app notifications through your device’s settings (e.g., Settings > Apps > Box Jam! on Android)

Tap the coin bar at the top of the main screen (or open the shop).Choose the amount of coins or bundle you want.Complete the Apple/Google payment process.After payment is accepted, your coins and i...

Guest accounts and Facebook accounts are separate. To avoid losing progress, continue playing from the Facebook‑connected account. If you used a guest account, logging out of Facebook allows you to...

You start the game with five lives. Whenever you fail a level, you lose one life. Lives are automatically replenished over time – one every 30 minutes.You can cut the wait and refill lives with coi...

Daily bonus unlocks at level 15, Each day, the daily bonus presents you with 6 surprise cards and let's you pick one to reveal and claim the reward!

When a teammate requests lives in the team chat, tap the Help button to send a free life. You receive 10 coins for each help you give

Deleting and reinstalling the game does not reset your progress; this prevents accidental loss. Box Jam! does not offer a progress reset feature, but feel free to contact support for such requests

If you purchased coins but didn’t receive them, send the purchase details to support via the "Contact Us" button. Support will assist you as quickly as they can!

Open the Google Play or App Store application on your device, search for Box Jam! and tap Update. Wait for the update to finish, then launch the game